Cancellation Policy

Should you need to cancel, please do so at least 24 hours in advance of your scheduled appointment. If you cancel with less than 24 hours’ notice or no show your appointment your credit card on file will be charged 100% of Appointment fee. French: Politique d'annulation Si vous devez annuler, veuillez le faire au moins 24 heures avant votre rendez-vous prévu. Si vous annulez moins de 24 heures à l'avance ou si vous ne vous présentez pas à votre rendez-vous, votre carte de crédit enregistrée sera facturée à 100 % des frais de rendez-vous.

Legal Notice

Terms of Use for the West Spa Website

By accessing and using the West Spa medical website at www.westspa.ca, the user acknowledges and agrees to comply with the provisions set forth in this notice. This acceptance is demonstrated by the active use of the site or the activation of any hypertext link, thus demonstrating a clear understanding and unconditional acceptance of the terms and conditions outlined below.

Modification of Terms

West Spa reserves the sovereign right to unilaterally modify these terms at any time without notice. It is the user's responsibility to regularly review these terms to be informed of any changes. Continued use of the site after such modifications constitutes tacit acceptance of the new terms.

Intellectual Property Rights

The intellectual property of West Spa encompasses all content present on the site, including but not limited to articles, texts, images, illustrations, audio and video clips, software, and codes. These elements are protected by intellectual property rights and are the exclusive property of West Spa unless otherwise indicated. Any unauthorized use of this content is strictly prohibited.

Trademarks such as "WestSpa" and “West Spa Medical" are registered trademarks of West Spa. Unauthorized use of these trademarks constitutes a violation of West Spa's intellectual property rights.

Limited License to Use the Site

Under these terms, West Spa grants the user a limited, non-exclusive, and revocable license to access, browse, and use the content of the site for personal, non-commercial purposes. This license does not confer any ownership rights to the content and does not allow modification, reproduction, or distribution of the content for purposes other than those expressly authorized. Any use of the content outside the terms of this license requires express written authorization from West Spa.

Sales Conditions

The Sales Conditions section governs commercial transactions conducted on the site. By choosing to make purchases on the site, the user agrees to the specific conditions outlined in this section. The Sales Conditions are accessible through a separate link.

Accuracy of Information and Product Availability

West Spa has developed the Website primarily for informational, advertising, and transactional purposes. While the initial compilation of information on the Website was done with the utmost care, it is conceivable that some information may occasionally contain errors, be inaccurate, or incomplete. Additionally, the information presented on the Website may become outdated at times.

Furthermore, West Spa's Website complies with various computer, technical, graphical, and typographical standards. West Spa disclaims any liability for direct or indirect harm resulting from personal computer failure, server failure, any user device or program, data loss, or any other technical issues encountered while browsing the Website.

If the user discovers errors, inaccuracies regarding the content of the Website, or encounters technical difficulties during its use, they undertake to immediately inform the Website's administrator at the address specified in the Notice and Communication section.

It is important to note that, without limiting the scope of the foregoing, West Spa does not in any way guarantee the accuracy of the descriptions and/or illustrations of the products it offers or advertises on the Website. These descriptions and/or illustrations are provided for informational purposes only. Product information, as well as prices and product availability on the Website, may be changed periodically without notice, and this does not in any way bind West Spa's liability. Thus, certain product models or colors may be unavailable at certain times, and West Spa cannot be held responsible for such circumstances.

Hypertext Links

The West Spa Website may contain hypertext links to external sites. These links are provided for the user's convenience, and West Spa does not guarantee the availability, content, or accuracy of these external sites. The activation of these links is the sole responsibility of the user. The inclusion of hypertext links does not constitute an endorsement or recommendation by West Spa. Users should exercise their own judgment when accessing external sites.

Privacy Protection at West Spa

West Spa attaches great importance to protecting the privacy of users. Practices regarding the collection, use, and disclosure of personal information are detailed in West Spa's Privacy Policy. Users are encouraged to consult this policy to understand how West Spa manages personal information.

Email or Electronic Communication

West Spa may communicate with users via email or other electronic means, particularly to confirm transactions, provide information about products and services, or respond to assistance requests. These communications may be considered commercial electronic messages (CEMs) under applicable law.

West Spa complies with the Canadian Anti-Spam Legislation (CASL) and requires explicit consent from users before sending CEMs. Users have the option to unsubscribe by activating the unsubscribe link provided in each CEM or by contacting West Spa at the address specified in the "Notice and Communication" section.

In the event of unintentional receipt of CEMs, the user is encouraged to contact West Spa to resolve the situation.

Exclusion of Warranties

West Spa disclaims any responsibility regarding the proper functioning of the Website, its suitability for specific use, as well as the absence of errors or interruptions during its use. No representation is made, and no warranty is given as to the absence of viruses or other harmful elements on the server from which the Website is operated by West Spa. The components of the Website are provided "as is," without any express or implied warranty of any kind. West Spa and its licensors expressly exclude all warranties or conditions, whether written or oral, legal or conventional, including warranties of quality, durability, fitness, or suitability for a particular purpose.

It should be noted that certain federal or provincial laws may not allow the exclusion of certain warranties, so the exclusions set forth above may not apply in your case.


West Spa reserves the discretionary right to terminate or restrict access of any user to the site in the event of violation of these terms or suspected or proven unauthorized transactions.

Termination may be done without notice and at the sole discretion of West Spa. Upon termination, users must cease all use of the site.

Applicable Law

This notice is governed by the laws of the province of Quebec, Canada. Any dispute arising from this notice or the use of the site will be brought before the competent courts of the province of Quebec, in the judicial district of Quebec.


The use of the masculine gender in the text encompasses the feminine and is used for simplicity and readability purposes.


All notices required or permitted under these terms must be made in writing and shall be deemed valid if sent by email to the address info@westspa.ca.